Refund and Return Policy
At Iris Aromatherapy, your satisfaction is our top priority. We are committed to providing you with the finest quality Aromatherapy products that bring tranquility and well-being to your life. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our hassle-free refund and return policy.
Refund Policy: You have a generous window of 14 days from the date of receiving your order to request a refund. To be eligible for a refund, the product must remain unused, in its original packaging, and in the same condition as when you received it. Once we receive and inspect the returned item, we will process your refund promptly. Please allow a few business days for the refund to reflect in your original payment method.
Return Process:
- Reach out to our friendly customer support team at info@irisaromatherapy.com to initiate the return process. Kindly provide your order number and the reason for the return.
- Securely package the unused item in its original packaging to prevent any damage during transit.
- Please note that you will be responsible for the return shipping costs.
Shipping Policy: We strive to get your cherished Aromatherapy products to your doorstep as swiftly as possible. Our dedicated team works diligently to process and ship your orders within 4-5 working days, ensuring that your products arrive in pristine condition.
Track Your Order: Once your order is dispatched, you will receive a tracking number via email. This allows you to monitor your package’s journey and estimated delivery date, providing you with peace of mind.
For any further questions or clarifications regarding our refund, return, or shipping policy, please do not hesitate to get in touch with our attentive customer support team. We are here to make your shopping experience at Iris Aromatherapy seamless and delightful.
Visit our website at irisaromatherapy.com to explore our exquisite collection of Aromatherapy products that enhance your well-being and soothe your senses.
Warm Regards,
Iris Aromatherapy Customer Care
